Hey there, Gnomie! You’ve got questions, and we’ve got answers. Check out our frequently asked questions below, but if you still need help, don’t hesitate to reach out. We’re always happy to assist! 💌✨
We are consistently updating and improving our FAQ's!
1. What kind of products does AromaGnome offer?
We offer a magical array of products—from cozy apparel, whimsical drinkware, and empowering wall art to nature-inspired stickers and self-care items. Our skincare and bath products are perfect for bringing some relaxation and magic into your daily routine. ✨🌿
2. Do you offer gift cards?
Currently, we don’t offer gift cards, but we’re always exploring new ideas. Keep an eye out for updates! 🎁✨
3. What payment methods do you accept?
We accept most major credit and debit cards for your convenience. However, we do not accept American Express at this time. 💳❌
4. How long will it take to get my order?
Shipping times vary depending on the product, and we do our best to keep you in the loop with up-to-date estimates. Each product page includes a “Features & Description” dropdown menu that lists specific shipping timeframes. Our items typically arrive sooner than the listed range, but we include a range (e.g., 4-10 days) just in case unexpected delays pop up (postal services—am I right?). We’re just as excited for you to get your order as you are! 🚚✨
5. What if my order is delayed?
If it’s past the shipping time estimate and you haven’t received your order, don’t worry! Send us an email at customersupport@aromagnome.com with your order number, and we’ll do everything we can to make it right and get your order to you ASAP. We’ve got your back, Gnomie! 💌✨
6. Will I receive a tracking number for my order?
Yes! Once your order is processed and fulfilled, you’ll receive a tracking number. We aim to get your package to you quickly, and tracking may vary slightly by carrier as we use the most affordable and efficient options. 📦✨
7. Why did my order arrive in multiple packages?
If you ordered multiple items, they may arrive in separate packages. Some of our products are handcrafted or sourced from different locations to ensure quality and uniqueness. But don’t worry—most of our items are shipped from within the USA! 🇺🇸✨
8. How are my items packaged?
We take care in packaging your items safely and securely. Each order is prepared to ensure it arrives in perfect condition—whether it’s an art piece, a cozy hoodie, or a bath bomb. 🎁💫
9. Do you offer returns or exchanges?
Yes! If you’re not completely in love with your purchase, most items can be returned within 30 days. Please note that skincare and bath products are non-returnable for safety reasons. For full details, check out our Return Policy. 🌿✨
10. How should I care for my AromaGnome apparel?
To keep your apparel looking fresh and magical, we recommend washing it inside-out in cold water and hanging it to dry. Always follow the care instructions provided with your product for the best results! 👚✨
11. What sizes do your apparel items come in?
We offer a variety of sizes to make sure all our Gnomies find the perfect fit! Be sure to check the product page for specific sizing info, and reach out if you have any questions. 💜✨
12. How can I stay updated with AromaGnome news and offers?
Sign up for our newsletter to get first dibs on new products, exclusive offers, and all the Gnome Tribe gossip! 📬✨
13. How can I support a small business like AromaGnome?
You’re already doing it! Every time you shop with us, you’re supporting a female-owned, small business. We truly appreciate your support, and every purchase helps us keep creating magic for our Gnome Tribe! 💜✨
14. What if I have a question that isn’t answered here?
We’ve got you covered! Just shoot us a message at customersupport@aromagnome.com and we’ll be happy to assist. 💌✨
